You can find all of these dates in the Academic Calendar published on the IGI website under Important Dates. Please note the Academic Calendar changes from year to year.

The census date is the date when a student’s enrolment is finalised, after which they are liable for all tuition fees and associated course costs. This means It is the last date you can drop a unit without financial penalty. Census dates for each IGI course are provided on the IGI website on the Important Dates page.  

Compassionate or compelling circumstances are generally those beyond the control of the student and which have an impact upon the student’s course progress or wellbeing.  These could include, but are not limited to:

  • serious illness or injury, where a medical certificate states that the student was unable to attend classes;
  • bereavement of close family members such as parents or grandparents (where possible a death certificate should be provided);
  • major political upheaval or natural disaster in the home country requiring emergency travel and this has impacted on the student’s studies;
  • a traumatic experience, which could include:
    • involvement in, or witnessing of a serious accident, or
    • witnessing or being the victim of a serious crime, and this has impacted on the student (these cases should be supported by police or psychologists’ reports)


When determining whether compassionate or compelling circumstances exist, IGI will consider documentary evidence provided to support the claim.

Overseas students must comply with their visa requirements and complete their course within the duration indicated on their CoE (Confirmation of Enrolment), therefore they must study full-time, standard study load. A reduced study load can only be considered under particular circumstances, supported by evidence and approved by IGI. These can include: compassionate or compelling circumstances, students at risk of unsatisfactory academic progression, or students in their final term of studies. 

From 1 July 2023, work restrictions for student visa holders are capped at 48 hours per fortnight. (A fortnight means the period of 14 days starting on a Monday.)

All IGI students are provided with a student email account and log in details upon commencement of their studies. We strongly recommend that you use your student email account (not your personal email) to communicate with IGI, so we can confirm your identity and protect your privacy and personal information. Please ensure that you check your IGI email account regularly, as all communication will be sent to you to this email address and not to your personal email address.

It is a requirement of your student visa that, if your residential address changes while you’re studying with us, you must let us know your updated address within 7 days of the change.

We may also use SMS to send you urgent messages, so please ensure that your mobile number is up to date in the student portal, so you don’t miss out on important information.

The course material is available on Moodle, the IGI learning management system (LMS). Log in details are provided to you prior to course commencement.

If at any time throughout your studies you require guidance and assistance outside class times regarding the content of a unit or assessment task, IGI academic staff is available for consultation. Please prepare specific considered questions before seeking consultation. Where your question related to a unit content is expected to be relevant to other students, that question and the lecturer’s response may be included on Moodle, so you can check the discussion board on your unit Moodle site. If you wish to book a face-to-face or online consultation outside class times, please use the links provided on Moodle to check availability and to select your preferred date and time.

Student support is also available for issues other than those that are unit related. Unit lecturers may refer students to another specialist service, such as the Academic Support team or Student Support Services, if it is felt these providers are better qualified to deal with a student’s problem. Refer to the Student Support pages for further information on available services.

It is important that you pay your fees on time, as non-payment of fees by the due date may affect your enrolment. If you experience difficulties paying your fees due to financial hardship, please contact us or speak to a Student Services representative as soon as possible, to avoid incurring any penalty.

The Complaints and Appeals Policy was provided to you with your Letter of Offer and is also available on IGI website  Student grievances and complaints are managed according to a 4-stage process as detailed in the policy. Internal grievances, complaints and appeals resolution processes are available to students free of charge. Where following the complaints resolution process a student is not satisfied with the outcome, they have access to an external review process, as shown in the policy.

A student’s right to make complaints and seek appeals of decisions under the Student Complaints and Appeals Policy and Procedures, do not affect the student’s right to take action under the Australian Consumer Law if the Australian Consumer Law applies. Please refer to the Complaints and Appeals Policy on the Policy and Procedure page for full details or contact the Student Services team for guidance.

As an international student visa holder, if your CoE is cancelled your student visa may be affected, therefore you will need to contact the Department of Home Affairs to discuss your situation. If your enrolment is cancelled, your student portal/Moodle access will be deactivated, therefore you will no longer be able to access your course material, attend classes or sit exams. 

Details about our systems and login information can be found here

If you have a question that is not listed above, please contact our Student Services team by email or in person, at the Reception desk of your campus, or refer to the Contact page for details on how to send your enquiry.